FAQs – Your Questions, Answered

Ordering & Payment

Q: How do I place an order?
A: Simply browse our collection, add your favorite items to the cart, and proceed to checkout. Follow the prompts to complete your purchase.

Q: What payment methods do you accept?
A: We accept all major credit and debit cards, as well as secure payment options like PayPal for a smooth checkout experience.

Q: Can I modify or cancel my order after placing it?
A: We process orders quickly to ensure fast shipping. If you need to make changes or cancel, please contact us as soon as possible. Once an order has been processed, modifications may not be possible.

Shipping & Delivery

Q: Do you offer international shipping?
A: Yes! We ship worldwide. Shipping times may vary based on location.

Q: How long will it take for my order to arrive?
A: Processing times typically range from 1-3 business days. Shipping times depend on your location and the selected shipping method at checkout.

Q: How can I track my order?
A: Once your order ships, you will receive a confirmation email with tracking details. You can use the provided tracking number to monitor your shipment.

Returns & Exchanges

Q: What is your return policy?
A: If you're not satisfied with your purchase, we offer returns within a specified timeframe. Items must be unused and in their original packaging. Please refer to our return policy for details.

Q: How do I initiate a return or exchange?
A: Contact our support team with your order details, and we’ll guide you through the return or exchange process.

Q: Who covers the return shipping cost?
A: If the return is due to a defect or mistake on our part, we’ll cover the shipping. Otherwise, the customer is responsible for return shipping fees.

Product & Care

Q: How do I care for my items?
A: Each product comes with care instructions to ensure longevity. Follow these guidelines to maintain the quality and beauty of your purchase.

Contact & Support

Q: How can I reach customer support?
A: You can contact us via email or our website’s contact form. Our team is happy to assist you with any questions or concerns.

Q: Do you offer custom or personalized orders?
A: Customization may be available for select items. Please reach out to discuss your request.